General information for Préime provider orders, delivery queries, returns, and damaged items.
Provider orders are processed through authorised ordering channels. Availability, lead times, and any market-specific requirements are confirmed at the time of order.
Delivery methods, estimated timelines, and costs vary by destination and are shown or confirmed before an order is completed.
Eligible unopened products may be returned within 30 days, subject to market-specific terms and prior authorisation from your account team.
Report damaged, incomplete, or incorrect deliveries within seven days of receipt and include the order reference and supporting photographs where possible.
Device returns, service parts, and warranty claims follow separate procedures. Contact technical support before sending any equipment.
Contact your account manager or email info@emaltd.com before arranging a return so the team can provide the correct instructions.
